ABSTRACT

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

Chapter 1 What teams are; Chapter 2 How teams behave; Chapter 3 Leading and developing a team; Chapter 4 The importance of good relationships; Chapter 5 Building a positive environment; Chapter 6 Performance checks; Chapter 7 Reflect and review;