The second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs,' guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs.

Jack Phillips has composed user-friendly ROI calculations, plus:
*ten post-program data collection methods
*ten strategies for determining the amount of improvement that is directly linked to training programs
*ten techniques for converting both hard and soft data to monetary values

'Return on Investment in Training and Performance Improvement Programs, Second Edition' continues as a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, and change initiatives throughout organizations.

The book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. A case study takes the reader through the ROI process step-by-step.

chapter 2|26 pages

ROI Model

chapter 3|53 pages

Collecting Data

chapter 6|23 pages

Tabulating Program Costs

chapter 7|39 pages

Calculating the Return

chapter 9|30 pages

ROI Forecasting

chapter 10|36 pages

How to Communicate Results

chapter 11|34 pages

Implementation Issues