ABSTRACT
Many IT projects fail to deliver the benefits to the business that were promised. Yet IT managers and staff work hard to meet the needs of the business: Systems are put in place; network operations are reliable and stable. The cause is usually a misalignment of IT with the business. In this book, Bennet Lientz and Lee Larssen present over 200 specific, practical guidelines and steps that show how to: align IT and the business, develop methods that make IT more proactive in helping the business, more effectively manage vendors, avoid negative surprises, ensure that more projects are completed on time and within budget, among other things. The techniques in this book have been implemented in over 60 organizations around the world and in over 20 different industries, and the authors include several examples in each chapter to illustrate their points. Follow these proven recommendations to manage IT as a business that adds value to the company.
TABLE OF CONTENTS
part |1 pages
Part I: Govern and Plan Information Technology
chapter 1|17 pages
Introduction Issues with Information Technology and Management
chapter 2|24 pages
IT Oversight and Governance Introduction
chapter 3|17 pages
Technology Assessment, Management, and Direction
chapter 4|20 pages
Develop Your Strategic IT Plan Introduction
part |1 pages
Part II: Manage the People and the Work
chapter 5|21 pages
Manage Risk and the Project Portfolio Introduction
chapter 6|14 pages
Manage the IT Staff Introduction
chapter 7|17 pages
Manage the Work Introduction
part |1 pages
Part III: Direct and Coordinate IT
chapter 8|14 pages
Coordinate Business Unit Activities Introduction
chapter 9|16 pages
Direct Outsourcing and Manage Vendors Introduction
chapter 10|16 pages
Communicate with Management Introduction
chapter 12|14 pages
Implementing Change in IT Management Introduction
part |1 pages
Part IV: Address Specific Challenges