ABSTRACT
Quality is a form of management that is composed of the double approach of driving an organization towards excellence, while conforming to established standards and laws. The objective of quality confers advantages to companies: it makes them more resilient to change that can be unexpected or even chaotic; it makes them more competitive by identify
The Environment of Quality. The Quality Approach: Concepts and Definitions. The History of Quality. The ISO 9000 Family of Quality Management Systems. Safety of the Food Chain and the ISO 22000 Family. Quality Management in Laboratories: ISO 17025. Key ISO Management Systems. Total Quality: Personalities that Stand Out. Total Quality Management: Prices. The Toyota Way and the Toyota Production System (TPS). Quality Control and the Six-Sigma Approach. Moral and Ethical Elements. Deontology of Professions and Functions. Environmental Management and the ISO 14000 Family. Social Responsibility of Organizations and ISO 26000.
