An organization seeking to sustain and continually improve its competitive performance over many years must have a strategy – a Business Excellence Strategy.This book guides and illustrates the strategic journey to excellence, from major initiatives through everyday improvement programs, and helps the reader achieve of important strategic objectives and goals. This business excellence program will unite employees, internal and external customers, and suppliers through a common set of goals. It will help your organization improve at a pace that will outperform the competition and will elevate your company's reputation and marketshare.

Chapter 1: Introduction. Chapter 2: Leadership. Chapter 3: Strategic Planning.Chapter 4 : Customer Excellence. Chapter 5: Operational Excellence. Chapter 6: Human Resource Focus. Chapter 7: Measurement, Analysis, and Knowledge Management. Chapter 8: Business Results Focus. Chapter 9: Business Excellence Assessment. Conclusion. Glossary of Terms. Bibliography. Index.