Many enterprises are moving their applications and IT services to the cloud. Better risk management results in fewer operational surprises and failures, greater stakeholder confidence and reduced regulatory concerns; proactive risk management maximizes the likelihood that an enterprise’s objectives will be achieved, thereby enabling organizational success. This work methodically considers the risks and opportunities that an enterprise taking their applications or services onto the cloud must consider to obtain the cost reductions and service velocity improvements they desire without suffering the consequences of unacceptable user service quality.

section I|2 pages

Framing the Cloud Service Customer’s Problem

chapter 1|14 pages

Cloud Computing Fundamentals

chapter 2|14 pages

Desired Cloud Service Customer Benefits

chapter 3|20 pages

Risk and Risk Management

chapter 4|32 pages

Cloud Service Qualities

section II|4 pages

Analyzing the Cloud Service Customer’s Problem

chapter 5|20 pages

Application Service Life Cycle

chapter 6|26 pages

Lean Application Capacity Management

chapter 7|39 pages

Testing Cloud-Based Application Services

chapter 9|10 pages

Continual Service Improvement

chapter 11|12 pages

Service Strategy

section III|6 pages

Cloud Service Quality Risk Inventory

chapter 12|8 pages

Factoring Cloud Service Quality Risks

chapter 13|8 pages

Virtualized Network Function Product Risks

chapter 14|12 pages

Virtual Machine Risks

chapter 15|8 pages

Virtual Networking Risks

chapter 16|6 pages

Virtual Storage Risks

chapter 17|6 pages

Virtualized Application Latency Risks

chapter 18|6 pages

Service Integration Risks

chapter 19|8 pages

Visibility Risks

chapter 20|6 pages

Service Policy Risks

chapter 21|8 pages

Accountability Risks

chapter 22|8 pages

Human and Organizational Risks

chapter 23|10 pages

Life Cycle Management (Execution) Risks

chapter 25|4 pages

Cloud Service Provider Catastrophe Risks

chapter 26|6 pages

Unknown-Unknown Risks

section IV|2 pages

Cloud Service Quality Risk Assessment and Management

chapter 27|14 pages

Risk Context

chapter 28|10 pages

Risk Assessment Process

chapter 29|26 pages

Risk Assessment Techniques

chapter 30|6 pages

Service Quality Risk Management Process

section V|2 pages


chapter 31|18 pages

Cloud and Creative Destruction

chapter 32|34 pages

Connecting the Dots