Using case studies from the full range of educational institutions, this book, originally published in 1994, provides an analytical overview of the quality debate in British education, illuminating the evolution of one of the most prevalent and forceful cultural phenomena in contemporary education at the time. Lessons are learned from quality improvement in industry and public service, and the case studies show how procedural approaches like TQM, IIP and BS 5750 are being adapted to the educational context. Directed towards all involved in educational management, the book is of particular value to those responsible for initiating and monitoring quality improvement in their institutions.

chapter 1|9 pages

The Politics and Practice of Quality

ByCarl Parsons

chapter 2|9 pages

Quality Improvement in Action

ByCarl Parsons

chapter 3|8 pages

TQM Goes to School

ByJohn Chesterton

chapter 4|10 pages

A Quest for Quality in Key Stage 1 Assessment

ByRuth Hendry

chapter 5|11 pages

Parents in Partnership

ByKevin Buckley

chapter 6|11 pages

Communication and Quality in the Primary School

ByGlen Cannon

chapter 8|9 pages

Getting a Secondary School Ready for OFSTED Inspection

ByPaul Barras

chapter 10|14 pages

The Listening School: Sixth Formers and Staff as Customers of Each Other

ByRobert Whatmough

chapter 11|9 pages

Investors in People in a College of Further Education

ByHeather Speller

chapter 13|13 pages

Operating beyond BS 5750 in a Training Centre

ByKeith Sanders

chapter 14|10 pages

Right Second Time: TQM in the Inservice Training of Professionals

ByPhil Stephenson

chapter 15|14 pages

Number-crunching Quality Control in Teacher Education

ByCarl Parsons, Keith Sharpe

chapter 16|11 pages

Training for Quality Management in Healthcare

ByHugh C H Koch

chapter 17|9 pages

Strategic Quality Improvement at De Montfort University

ByPhilip Cox