In recent years, trust has enjoyed increasing interest from a wide range of parties, including organizations, policymakers, and the media. Perennially linked to turbulence and scandals, the damaging and rebuilding of trust is a contemporary concern affecting all areas of society.

Comprising six thematic sections, The Routledge Companion to Trust provides a comprehensive survey of trust research. With contributions from international experts, this volume examines the major topics and emerging areas within the field, including essays on the foundations, levels and theories of trust. It also examines trust repair and explores trust in settings such as healthcare, finance, food supply chains, and the internet.

The Routledge Companion to Trust is an extensive reference work which will be a vital resource to researchers and practitioners across the fields of management and organizational studies, behavioural economics, psychology, cultural anthropology, political science and sociology.

part I|61 pages

Foundations of trust

chapter 1|11 pages

Reconsidering Affect-Based Trust

A new research agenda

chapter 2|15 pages

Reciprocal Trust

A self-reinforcing dynamic process

chapter 3|21 pages

Swift Trust

State-of-the-art and future research directions

chapter 4|12 pages


part II|98 pages

Levels of analysis

chapter 6|24 pages

Trust in Teams

A review across levels

chapter 7|14 pages

Cooperation and Coordination

The role of trust in inter-organizational relationships

chapter 8|18 pages

Multilevel Trust

Antecedents and outcomes of trust at different levels

part III|106 pages

Theories of trust

chapter 9|20 pages

Why do People Trust?

Moving toward a more comprehensive consideration of the antecedents of trust

chapter 10|14 pages

Trust and Fairness

chapter 11|21 pages

Social Exchange Theory

Where is trust?

chapter 12|10 pages

Institutions and Trust

chapter 13|17 pages

Trust and Contracts

Complements versus substitutes in business-to-business exchanges

part IV|59 pages

Trust repair

chapter 17|24 pages

Trust and Distrust

Their interplay with forgiveness in organizations

part V|125 pages


chapter 18|18 pages

‘Right-Touch’ Trust

Thoughts on trust in healthcare

chapter 19|13 pages

The Production and Reproduction of Trust Violations

An exploration of theory and practice in universal banks prior to the global financial crisis

chapter 21|15 pages

Employment Relations and Trust

chapter 25|14 pages

Trust in Food

Assuring quality, sustainability, price and availability

part VI|89 pages

Future directions

chapter 26|14 pages

Leadership and Trust

chapter 28|23 pages

Trust and HRM

chapter 29|16 pages

Two Sides of an Important Coin

Outlining the general parameters of control-trust research

chapter 30|14 pages

The Inter-Relationship of Trust, Anger and Aggression

A two-level perspective

chapter |7 pages


Four research-based approaches to teaching trust