The explosive growth in information technology has ushered in unparalleled new opportunities for advancing public service. Featuring 24 chapters from foremost experts in the field of digital government, this Handbook provides an authoritative survey of key emerging technologies, their current state of development and use in government, and insightful discussions on how they are reshaping and influencing the future of public administration. This Handbook explores:

  • Key emerging technologies (i.e., big data, social media, Internet of Things (IOT), GIS, smart phones & mobile technologies) and their impacts on public administration
  • The impacts of the new technologies on the relationships between citizens and their governments with the focus on collaborative governance
  • Key theories of IT innovations in government on the interplay between technological innovations and public administration
  • The relationship between technology and democratic accountability and the various ways of harnessing the new technologies to advance public value
  • Key strategies and conditions for fostering success in leveraging technological innovations for public service

This Handbook will prove to be an invaluable guide and resource for students, scholars and practitioners interested in this growing field of technological innovations in government.

section |8 pages


section I|84 pages

Theories of Information Technology (IT) Innovations in Government

chapter 2|16 pages

Transforming Government Services Over Time

Meanings, Impacts, and Implications for Citizen-Government Relationships

chapter 3|22 pages

Information Policies

Value-Oriented, Instrumental, and Managerial Choices for Governing an Information Society

section II|58 pages

Emerging Technologies and Their Applications for Government

chapter 6|13 pages

Big Data and Local Performance Management

The Experience of Kansas City, Missouri

chapter 7|16 pages

Mobile Location-Based Service (LBS) Apps for the Public Sector

Prospects and Challenges

chapter 8|13 pages

Internet of Things for Public Service

Innovative Practices in China

chapter 9|14 pages

Big Data Analysis on Public Opinion

A Case Study on the Policy Formation of Free Economic Pilot Zones in Taiwan

section III|66 pages

Technology-Enabled Cross-Boundary Collaboration and Governance

chapter 10|15 pages

E-Government and Citizen Trust in Government

The Role of Citizen Characteristics in the Relationship between E-Government Use and Citizen Trust in Government

chapter 13|21 pages

Civic Hacking

Citizens Creating New Digital Government Interfaces

section IV|84 pages

Advancement of Democratic Accountability and Public Values

chapter 14|20 pages

Catching on and Catching up

Developments and Challenges in E-Participation in Major U.S. Cities

chapter 16|14 pages

Technology, Transparency, and Local Government

Assessing the Opportunities and Challenges

chapter 17|18 pages

Protection of Personally Identifiable Information in Government

A Survey of U.S. Regulatory Framework and Emerging Technological Challenges

section V|93 pages

Advancement of Public Service through Technological Innovations

chapter 21|21 pages

Cyberinfrastructure for Collaborative Scientific Networks

Institutional Design and Management Strategies

chapter 22|18 pages

E-Government in China 1

chapter 23|11 pages

Critical Factors behind Korean E-Government Success

A Conversation with the Chairman of Korea’s Presidential Special Committee of E-Government

chapter 24|3 pages


The Future of Information Technology in Government