This book offers students a uniquely concise, accessible and comprehensive introduction to hotel accommodation management that covers the range of managerial subjects and disciplines in the sector.

The book focuses on enduring aspects of the accommodation management function (front office management, housekeeping, revenue management); the changing context of hotel accommodation provision (the move to ‘asset light’, the supply of accommodation, trends in hotel investment and asset management, the challenges engendered by social media and the collaborative economy to the hotel market); and the role of accommodation in additional and integrated facilities and markets (spas, resorts, MICE markets).

International case studies illustrating examples of practice in the industry are integrated throughout, along with study questions and other features to aid understanding and problem solving. This is essential reading for all hospitality and hotel management students.

chapter 1|14 pages

Introduction: managing hotel accommodation: an overview

ByRoy C. Wood

chapter 2|16 pages

Trends and issues in hotel ownership and control

ByRob van Ginneken

chapter 3|15 pages

Valuation of hotel assets

ByMichael Schwarz

chapter 4|11 pages

Hotel accommodation design

ByRoy C. Wood

chapter 5|13 pages

Hotel front office management

ByAndy Heyes

chapter 6|13 pages

Housekeeping and related accommodation services

ByRoy C. Wood

chapter 7|11 pages

Hotel spa and wellness management

ByAndy Heyes

chapter 8|16 pages

Accommodation and MICE

ByGlenn McCartney

chapter 9|16 pages

Managing accommodation in integrated resorts

ByGlenn McCartney

chapter 10|12 pages

Hotel revenue management

ByStan Josephi, Frans Melissen

chapter 11|14 pages

Hotels and social media

ByPeter O'Connor

chapter 12|12 pages

Hotels and sustainability

ByFrans Melissen

chapter 13|13 pages

Co-creation and the sharing economy in hospitality and tourism

ByJörn Fricke

chapter 14|14 pages

Facilities management

ByRoy C. Wood

chapter 15|12 pages

The future(s) of hotel accommodation management

ByRoy C. Wood