This book, first published in 1985, examines issues such as the discussion of goals and rationales for charging for online searches, conflicts between reference and other library departments, how to provide quality service and who is best suited to provide it.

chapter |4 pages


ByRuth Fraley

part |1 pages

In the Library

chapter |20 pages

Conflicts Between Reference and Interlibrary Loan

ByMarcia L. Sprules

chapter |11 pages

Check Your Catalog Image

ByMarcia J. Myers

chapter |8 pages

Yours, Mine and Ours: Reference Service and the Non-Affiliated User

ByDebbie Masters, Gail Flatness

chapter |10 pages

Conflicts in Reference Service: A Personal View

ByGeorge R. Bauer

chapter |10 pages

Reference Philosophy vs Service Reality

ByLarry D. Benson, H. Julene Butler

part |1 pages

Fees and Charges

chapter |12 pages

Fee vs Free in Historical Perspective

ByMargaret F. Stieg

chapter |12 pages

Fee or Free: The Data Base Access Controversy

ByDean Burgess

part |1 pages

About Instruction

part |1 pages

About the Role of the Professional

part |1 pages

About the Resources

chapter |8 pages

In This Conflict of Opinions and Sentiments I Find Delight

ByDonald Davinson

chapter |12 pages

Access to Consumer Health Information

ByRobert Berk

chapter |6 pages

Academic Library Service to Physically Disabled Students and Faculty

ByGerald Jahoda, Paula Faustini

chapter |14 pages

Abstract Thinking: Considerations for the Provision of Statistical Data in Evaluation

ByJuri Stratford, Jean S. Stratford