All businesses strive for excellence in today’s technology-based environment in which customers want solutions at the touch of a button. This highly regarded textbook provides in-depth coverage of the principles of operations and supply chain management and explains how to design, implement, and maintain processes for sustainable competitive advantage. This text offers a unique combination of theory and practice with a strategic, results-driven approach.

Now in its fourth edition, Operations Management for Business Excellence has been updated to reflect major advances and future trends in supply chain management. A new chapter on advanced supply chain concepts covers novel logistics technology, information systems, customer proximity, sustainability, and the use of multiple sales channels. As a platform for discussion, the exploration of future trends includes self-driving vehicles, automation and robotics, and omnichannel retailing. Features include:

  • A host of international case studies and examples to demonstrate how theory translates to practice, including Airbus, Hewlett Packard, Puma, and Toyota.
  • A consistent structure to aid learning and retention: Each chapter begins with a detailed set of learning objectives and finishes with a chapter summary, a set of discussion questions and a list of key terms.

Fully comprehensive with an emphasis on the practical, this textbook should be core reading for advanced undergraduate and postgraduate students of operations management and supply chain management. It would also appeal to executives who desire an understanding of how to achieve and maintain ‘excellence’ in business. Online resources include lecture slides, a glossary, test questions, downloadable figures, and a bonus chapter on project management.

chapter Chapter 1|39 pages

Operations and strategy

ByDavid Gardiner, Hendrik Reefke

chapter Chapter 2|38 pages

Demand management and forecasting in operations

ByDavid Gardiner, Hendrik Reefke

chapter Chapter 3|38 pages

Capacity and revenue management

ByDavid Gardiner, Hendrik Reefke

chapter Chapter 4|32 pages

Process design and strategy

ByDavid Gardiner, Hendrik Reefke

chapter Chapter 5|41 pages

Applying lean thinking to operations

ByDavid Gardiner, Hendrik Reefke

chapter Chapter 6|24 pages

Achieving balanced results and measuring performance

ByDavid Gardiner, Hendrik Reefke

chapter Chapter 7|41 pages

Quality management and product design

ByDavid Gardiner, Hendrik Reefke

chapter Chapter 8|48 pages

Inventory and resource planning

ByDavid Gardiner, Hendrik Reefke

chapter Chapter 9|37 pages

Collaborative supply chains

ByDavid Gardiner, Hendrik Reefke

chapter Chapter 10|30 pages

Advanced supply chain concepts

Technology and sustainability
ByDavid Gardiner, Hendrik Reefke

part |72 pages

Case study summaries

chapter Case 1|6 pages

Three crises for Toyota

ByJeffrey K. Liker

chapter Case 2|5 pages

Tube Forgings of America, Inc.

Surviving and thriving during the downturn
ByCarol A. Ptak, Chad Smith

chapter Case 3|6 pages

Jarden Fresh Preserving

ByThomas F. Wallace

chapter Case 4|5 pages

Airbus and the A380

ByLincoln C. Wood, Linh N. K. Duong

chapter Case 5|5 pages

PUMA Sportlifestyle

Journey towards sustainable supply chain management
ByHendrik Reefke

chapter Case 6|4 pages

Ottoman Co.

ByLaleh Haerian Ardekani

chapter Case 7|3 pages


ByLincoln C. Wood

chapter Case 8|4 pages

Tait Communications

ByDavid Gardiner

chapter Case 9|4 pages

Nat-pak and Tastie-food

ByAnson K. T. Li

chapter Case 10|9 pages

Waikato District Health Board

Consumables supply for elective surgery
ByCrystal Beavis

chapter Case 11|4 pages

Implementing circular economy at HP

ByCarl Kühl, Hendrik Reefke

chapter Case 12|7 pages

Fischer fixing systems

Moving forward with the workforce - change communication at the Global Distribution Centre 1
ByKlaus Möller, Julian Gabel, Frank Bertagnolli

chapter Case 13|8 pages

Bridging design prototypes

ByGloria Gomez, Maigen Wilki Thygesen, Andreas Melson, Mathias Halkjær Petersen, Casper Harlev, Enikö Rozsnyói, Thomas A. Rubaek