This is the era of flexibility. Under constant pressure to be adaptable, organizations increasingly adopt employment practices such as zero-hours contracts, the casualization of the workforce and the use of temporary and agency labour. These flexible practices are central to debates about the changing nature of job quality and its causes, trends and consequences.

Arguing that job quality is central to understanding contemporary work, this book explores the internal and external pressures for flexibility in workplaces, professions and sectors and how this pressure shapes workers’ experiences of job quality. By studying job quality dynamics via case studies from organizations and occupations in the UK, Poland, Belgium and Sweden, the volumes illustrates the diversity of practices and experiences, as well as market pressures and institutional arrangements which effect working lives. Finally, the editors propose a policy debate on the new concept "flexiquality" - a combination of flexibility and job quality that can be beneficial for both management and workers.


chapter 1|19 pages

Job quality in an era of flexibility


chapter 2|14 pages

Job quality in Europe

chapter 4|27 pages

Quality of working time in the police

The experience of shift extensification for officers and staff

chapter 5|18 pages

‘Supply chain capitalism’

Exploring job quality for delivery workers in the UK

chapter 6|17 pages

For the sake of quality of care

Nurses’ struggles for job quality in the context of flexibility arrangements: the case of Poland

chapter 7|21 pages

Job quality dynamics at the call centre

Workers’ strategies in Poland 1

chapter 11|24 pages

The social dimension of job quality

Perceived social support in contrasting regulatory contexts for temporary agency work

chapter 12|22 pages

Job quality in an era of flexibility

Conclusions and new emerging issues on job quality for research and policy makers