ABSTRACT

The term Facilities Management has become global but fraught with confusion as to what the term signifies. For some, notably in the USA, Facilities Management remains a discipline of human ecology. Elsewhere the term has become conflated with an alternative meaning: providing or outsourcing the provision of various services essential to the operation of particular buildings. This volume redresses that imbalance to remind Facilities Management of its roots, presenting evidence of Facilities Management success stories that engage the wider objectives of the organizations they serve, and engaging students, scholars and critical practitioners of general management with an appreciation of the power and influence of physical space and its place in the theory and practice of organizations.

This book includes management perspectives from outside the field to ensure that the issues raised are seen in an organizational and management context, informing debate within the Facilities Management fraternity. It draws on human ecology and the perspective of the firm as, itself, an intra-organizational ecology of social constructs. The ecology of a firm is not restricted to the firm’s boundaries. It extends to wider relationships between the firm and its stakeholders including, in an age of outsourced building services, the Facilities Management supply chain. This volume offers arguments and evidence that managing such constructs is a key role for Facilities Management and an important participant in the provision of truly usable spaces.

chapter |8 pages

Introduction: Space, Management and Organizations

ByKEITH ALEXANDER, ILFRYN PRICE

part |2 pages

PART I Organizational Ecologies

chapter 2|11 pages

Workplace Redesign to Support the ‘Front End’ of Innovation

ByJEREMY MYERSON

chapter 3|14 pages

Managing Facilities for Human Capital Value

ByJACQUELINE VISCHER

chapter 4|10 pages

Facilities in Popular Culture

ByJOHN HUDSON

chapter 5|11 pages

Facilitating Creative Environment

ByBIRGITTE HOFFMANN, PETER MUNTHE-KAAS AND MORTEN ELLE

part |2 pages

PART II Social Constructs and Contradictions

chapter 8|11 pages

Philosophical Contradictions in FM

ByGEORGE CAIRNS

chapter 9|12 pages

The Usability of Facilities: Experiences and Eff ects

ByGORAN LINDAHL, GEIR HANSEN, KEITH ALEXANDER

chapter 10|11 pages

Service-Centric Logic of FM

ByCHRISTIAN COENEN AND DANIEL VON FELTEN

chapter 11|11 pages

Value Rhetoric and Cost Reality

ByCOLIN STUART

chapter 12|14 pages

Ecologies in Existence: Boundaries, Relationships and Dominant Narratives

ByIAN ELLISON, JOHN FLOWERS

part |2 pages

PART III Management Issues

chapter 13|12 pages

Co-Creation of Value in FM

ByKEITH ALEXANDER

chapter 14|11 pages

FM as a Social Enterprise

ByKATHY MICHELL

chapter 15|11 pages

Strategies for Communication

ByMELANIE BULL, JULIE KORTENS

chapter 16|10 pages

Educational Implications of an FM Social Constructionist View

ByKATHY ROPER

part |2 pages

PART IV Applications in Practice

chapter 17|11 pages

Conversational Networks in Knowledge Offi ces

ByBARRY HAYNES

chapter 18|10 pages

Creating Eff ective Learning Environments: Meeting the Challenges

ByJENNY THOMAS